Frequently Asked Questions
Everything you need to know about shopping with Restaurant City
What is the typical shipping timeframe for heavy kitchen equipment?
Most in-stock items ship within 2-3 business days. Large equipment sent via freight typically arrives within 5-10 business days depending on your location and the carrier's schedule.
Do you offer liftgate delivery services?
Yes, liftgate service can be requested during checkout for an additional fee. This is highly recommended for residential deliveries or commercial locations without a loading dock.
What is your return policy for commercial-grade products?
Unused items in their original packaging can be returned within 30 days. Please note that a 20% restocking fee may apply to large equipment, and the customer is responsible for return freight costs.
Are your products suitable for residential use?
While we specialize in commercial-grade equipment, many of our products are popular for home use. However, please check your local fire codes and home insurance policies, as some commercial ranges require specific ventilation and clearances.
How do I handle shipping damage if it occurs?
It is critical to inspect your shipment before signing the delivery receipt. If you notice damage, refuse the shipment or note 'Damaged' clearly on the paperwork and contact our support team within 24 hours.
Do products come with a manufacturer warranty?
Yes, all new equipment comes with a standard manufacturer's warranty. Please be aware that some manufacturers may void the warranty if commercial equipment is installed in a residential setting.